1.1 A delivery note shall accompany each delivery of Goods showing the date of the Order, all relevant Customer and Supplier reference and code numbers, the type and quantity of the Goods, and any special storage instructions.
1.2 We shall deliver the goods to the location set out in the order or such other location as the parties may agree, most deliveries are made via Fedex, DPD or Parcelforce and require access to your property and require a signature for the delivery of goods. Goods cannot be left in porch or in garden for example but they can be delivered with a neighbour, as long as a signature is obtained. For sample or sachet orders (postal orders containing no greater than 350ml, your order will be delivered via Royal Mail second class postal service. It is not possible to upgrade to first class due to Royal Mail restrictions.
(Delivery Location)
1.3 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location within UK only whereby VAT is applicable. The Customer shall be responsible for offloading the Goods promptly.
1.4 Delivery dates quoted are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any failure or delay in delivery of the Goods to the extent that is caused by a Force Majeure Event.
1.5 If the Customer fails take delivery of the Goods, the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
1.6 No claims for damage in transit shall be made by the Customer after 24 hours following delivery.
Unless otherwise stated, delivery charges to England and Wales are as follows:
Courier Delivery
Standard Delivery within 3-5 working days between 08:00 and 18:00 hrs.
Sample tins and sachets are posted via Royal Mail Second Class within 3-5 working days.
Please note that although parcels are not considered missing or delayed by Royal Mail unless the item has not been received within 14 days of posting.
All time frames exclude weekends and bank holidays.
We are unfortunately unable to offer any other delivery services.
For customers in Ireland, Guernsey or Jersey, please contact us so we can help find a supplier in your location.
Costs and services for UK
| Delivery Option | Service | Price |
| Standard | Standard Shipping (3-5 Business Days) | £7.20 |
| *Express | Express (1-2 Business Days) – must order by 13:00 for next working day | £10.80 |
| FREE Standard | FREE Shipping Under £25 (2-3 Business Days) | Free |
| Click and Collect Same Day | Click and collect your order same day for free from Osmo UK Head Office:
24 Anglo Business Park, Smeaton Close, Aylesbury, Bucks, HP19 8UP. Monday – Thursday (08:30 – 17:00) and Firday (08:30 – 16:30) Please wait for your Completed Order email before arriving, and present your Order ID at reception. |
Free |
| *Express delivery is currently not available.
Please note that some products may currently show that they are available when they are not. We advise to purchase from our retailers. Find you local supplier here. |
Returns
Restrictions on return
Customers are responsible for the cost of returning unwanted items. Our sales office must be notified and the return authorised before any products are sent back. Items must be unopened, unused, in good condition and returned in their original packaging.
Damages
We advise that you check the box for any damages and sign the consignment as damaged or if unsure then mark the consignment as ‘unchecked’. This is to ensure that a replacement or credit can be issued.
Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by email or telephone where an alternative may be offered.
Custom Mixed Products
Products mixed or tinted to a customer’s chosen colour or specification are made to order. Once mixing has begun, these products cannot be cancelled, amended, exchanged or returned unless they are faulty, damaged or have been supplied incorrectly. We recommend checking all product, colour and quantity details carefully before placing your order.
Contact Us
If you have any problems or concerns then please contact our sales team on 01296 481 220 or sales@osmouk.com where we will happily answer any questions you might have.