Holiday Hours
Order before 19 December to receive your goods by 20 December / before Christmas
Any orders placed on or after 19 December will be delivered from 07 January
Customer Support
Monday 23 Dec – 8:30-17:00
Tuesday 24 Dec – 8:30-12:30
25 Dec to 01 Jan – CLOSED
Thursday 02 Jan – 8:30-17:00
Warehouse
Friday 20 Dec – 8:30-18:00
21 Dec to 05 Jan – CLOSED
Monday 06 Jan – 8:30-18:00
Please note: First delivery day of goods in 2025 will be Tuesday 07 Jan (subject to renovation works being completed)
For a more detailed look at our operational hours, orders, and delivery dates, view the Holiday PDF below:
1.1 A delivery note shall accompany each delivery of Goods showing the date of the Order, all relevant Customer and Supplier reference and code numbers, the type and quantity of the Goods, and any special storage instructions.
1.2 We shall deliver the goods to the location set out in the order or such other location as the parties may agree, most deliveries are made via Fedex, DPD or Parcelforce and require access to your property and require a signature for the delivery of goods. Goods cannot be left in porch or in garden for example but they can be delivered with a neighbour, as long as a signature is obtained. For sample or sachet orders (postal orders containing no greater than 350ml, your order will be delivered via Royal Mail second class postal service. It is not possible to upgrade to first class due to Royal Mail restrictions.
(Delivery Location)
1.3 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location within UK only whereby VAT is applicable. The Customer shall be responsible for offloading the Goods promptly.
1.4 Delivery dates quoted are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any failure or delay in delivery of the Goods to the extent that is caused by a Force Majeure Event.
1.5 If the Customer fails take delivery of the Goods, the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
1.6 No claims for damage in transit shall be made by the Customer after 24 hours following delivery.
Unless otherwise stated, delivery charges to England and Wales are as follows:
Courier Delivery
Standard Delivery within 3-5 working days between 08:00 and 18:00 hrs.
Sample tins and sachets are posted via Royal Mail Second Class within 3-5 working days.
Please note that although parcels are not considered missing or delayed by Royal Mail unless the item has not been received within 14 days of posting.
All time frames exclude weekends and bank holidays.
We are unfortunately unable to offer any other delivery services.
For customers in Ireland, Guernsey or Jersey, please contact us so we can help find a supplier in your location.
Costs and services for UK
| Delivery Option | Service | Price |
| Standard | Standard Shipping (3-5 Business Days) | £7.20 |
| *Express | Express (1-2 Business Days) – must order by 13:00 for next working day | £10.80 |
| FREE Standard | FREE Shipping Under £25 (2-3 Business Days) | Free |
| Click and Collect Same Day | Click and collect your order same day for free from Osmo UK Head Office:
24 Anglo Business Park, Smeaton Close, Aylesbury, Bucks, HP19 8UP. Monday – Thursday (08:30 – 17:00) and Firday (08:30 – 16:30) Please wait for your Completed Order email before arriving, and present your Order ID at reception. |
Free |
| *Express delivery is currently not available.
Please note that some products may currently show that they are available when they are not. We advise to purchase from our retailers. Find you local supplier here. |
Returns
Restrictions on return
Items which are to be returned are at the customers costs and the sales office must be informed of any returns prior to sending, items must be returned in its original packaging, unopened and in good condition.
Damages
We advise that you check the box for any damages and sign the consignment as damaged or if unsure then mark the consignment as ‘unchecked’. This is to ensure that a replacement or credit can be issued.
Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by email or telephone where an alternative may be offered.
If you have any problems or concerns then please contact our sales team on 01296 481 220 or sales@osmouk.com where we will happily answer any questions you might have.
