1.1 A delivery note shall accompany each delivery of Goods showing the date of the Order, all relevant Customer and Supplier reference and code numbers, the type and quantity of the Goods, and any special storage instructions.
1.2 We shall deliver the goods to the location set out in the order or such other location as the parties may agree, most deliveries are made via TNT or Parcelforce and require access to your property and require a signature for the delivery of goods. Goods cannot be left in porch or in garden for example but they can be delivered with a neighbour, as long as a signature is obtained. For sample or sachet orders, your order will be delivered via Royal Mail second class postal service. It is not possible to upgrade to first class due to Royal Mail restrictions.
1.3 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location. The Customer shall be responsible for offloading the Goods promptly.
1.4 Delivery dates quoted are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any failure or delay in delivery of the Goods to the extent that is caused by a Force Majeure Event.
1.5 If the Customer fails take delivery of the Goods, the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
1.6 No claims for damage in transit shall be made by the Customer after 24 hours following delivery.
Unless otherwise stated, delivery charges to England and Wales are as follows:
Standard Delivery within 3-5 working days.
Sample pots and sachets are posted via Royal Mail Second Class within 3-5 working days.
Please note that although parcels are not considered missing or delayed by Royal Mail unless the item has not been received within 14 days of posting.
All time frames exclude weekends and bank holidays.
We are unfortunately unable to offer any other delivery services.
Restrictions on return
Items which are to be returned are at the customers costs and the sales office must be informed of any returns prior to sending, items must be returned in its original packaging, unopened and in good condition.
We advise that you check the box for any damages and sign the consignment as damaged or if unsure then mark the consignment as ‘unchecked’. This is to ensure that a replacement or credit can be issued.
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by email or telephone where an alternative may be offered.
If you have any problems or concerns then please contact our sales team on 01296 481 220 or email@example.com where we will happily answer any questions you might have.